NHIF members can choose, confirm or change current out-patient hospitals quarterly in March, June, September, and December. Civil servants choose or change twice a year. You, make your choice using one of these methods:
Choose Out-Patient Hospital with NHIF mobile USSD code
- Dial *155# on the phone
- Select English or Kiswahili language
- Key in your national ID number
- NHIF sends a one-time password (OTP) code
- Enter the OTP and press send
- A pop-up screen message will appear. Choose Out-Patient Facility or Change Out-Patient Facility
- Select dependent (if applicable) and search the name of the hospital you prefer to register
- Continue with on-screen directions. You will repeat the step above when choosing other dependents
Sometimes this USSD code might show a message that “a valid mobile phone number does not exist on your NHIF account.”
If it happens, visit an NHIF service point near you or call a toll-free customer care number to request an update of your NHIF account with the current mobile phone number.
Choose Out-Patient Hospital with NHIF Mobile App
- Go to Google Play Store and download my NHIF self-care app
- Tap on other services
- Enter ID number
- Request for an OTP (One Time Password) pin
- Enter the OTP sent to your phone to allow login
- Select choose or change Out-Patient Facility to suit your desire
- A screen with you and your dependents pops out
- Tap Change Outpatient Facility for the member that you intend to change
- Go to the next screen. Type the name of the hospital you choose and the county
- Top on the hospital choice
- Select confirm when an on-screen pop-up message appears
Follow the same instructions to choose an NHIF facility for new members. The difference is that this time you tap ′Choose Outpatient facility′ and follow the instructions.
Choose Out-Patient Hospital Using NHIF Online self–care Portal
- Type NHIF self-care and a members portal will appear among other items on the nhif.or.ke menu
- Click on the members′ portal to register by entering ID number and year of birth and click continue
- If registered enter your ID number and click enter
- You will receive an OTP pin to your phone. Enter it into the field on the portal to initiate a login
- Click verify
- You will receive a summary of NHIF Member data and choices for you to select or change an NHIF hospital for you and dependants after a successful login
- Follow the steps to select a facility and county
Pick a facility that you can reach conveniently and provides treatment for the conditions that you are your dependents may require. Some of the packages to consider are maternity, surgery, dialysis, oncology, and radiological packages.